We stand by our products and customers, and we don’t rest until you’re fully happy with your products. That’s why we guarantee a 100% satisfaction. If for some reason we're not a perfect match email firstname.lastname@example.org. If you are not satisfied, you may return the products within 30 days of delivery. We will not accept them after this window. For returns, once we receive your returned item, we will issue a refund to your original form of payment. The funds can take up to 3 business days to show up in your account.
After you place an order with us, please allow 1-3 business days for us to ship your order. Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.
Shipping is free for all orders that include at least one subscription item, as well as for orders over $35 at GEN2. Otherwise shipping costs $4.50 for regular (4-8 business days). Express shipping via 3 business day service costs $8.
We process orders quickly, so we’re unfortunately unable to cancel or make edits to orders that have been placed. That said, feel free to shoot us an email at email@example.com and we can help get a return and refund set up for you.
Hell Yea. At GEN2 we treat our bald heads as extension of our faces. So the products work wonders for both your face and bald scalp.
All of our formulas are proudly made in both the US and Canada in the top product labs.
We are proud to say that all of our products are cruelty-free. We do not test on animals, and we do not use animal-derived products. We let the animals be in peace.
All of our products are sulfate-free, paraben-free, silicone-free, phthalate-free, talc-free, and aluminum-free.
Our formulas are lightly scented. These scents are subtle enough not to clash with any of your other products.
When using any new product, there’s typically a two-week break-in period so your skin can adjust to a new routine.
You can contact us through our contact page! We will be happy to assist you.